Refund Policy

Effective Date: 8th March 2026

Thank you for shopping at Opulence Fitness. We are committed to providing high-quality digital fitness eBooks and excellent customer service. Please read our refund policy carefully before making a purchase.

Our 7-Day Quality Guarantee

We stand behind the quality of our digital products. If you experience any issues with your eBook purchase, you may request a refund within 7 days of purchase under the following circumstances:

• Defective Product: The eBook file is corrupted, unreadable, or contains significant technical errors that prevent normal use.
• Inaccessible Product: You cannot access or download the product due to technical issues on our end, and we are unable to resolve the issue within 48 hours.
• Significantly Misrepresented: The product content is substantially different from what was described or shown in the product preview.
• Duplicate Purchase: You accidentally purchased the same product multiple times.

Non-Refundable Situations

Due to the digital nature of our products, refunds will not be granted in the following cases:

• You changed your mind after purchasing or are dissatisfied with the content for subjective reasons.
• You do not have the required software, device, or technical knowledge to access PDF or eBook files.
• You have already downloaded and accessed the complete eBook content.
• The refund request is made more than 7 days after the purchase date.
• You claim dissatisfaction without a valid reason related to product quality, accessibility, or description accuracy.

How to Request a Refund

If you believe you qualify for a refund under our 7-day guarantee, please contact us at info@opulencefitness.co.uk within 7 days of your purchase with:

• Your full name and email address used for the purchase
• Order number and transaction details
• A detailed explanation of the issue (defect, accessibility problem, or misrepresentation)
• Screenshots or evidence of the issue, if applicable

Refund Processing

• We will review your request and respond within 3 business days to notify you whether your refund has been approved.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• You will receive an email confirmation once the refund has been issued.

Contact Us

If you have any questions about our refund policy or need assistance with your purchase, please contact us at info@opulencefitness.co.uk. We're here to help!

By purchasing from Opulence Fitness, you acknowledge that you have read and agree to this refund policy.